Female Customer Service Representative

Enroyale Global Services Limited - Our client, is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Female Customer Service Representative
Job Location: Abuja

Job Description

• The candidate would interact with customers to provide and process information in response to inquiries, concerns and requests about the company product and services.

Job Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Take the extra mile to engage customers
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Assist with placement of orders, refunds, or exchanges
• Inform customer of deals and promotions
• Handle changes in policies or renewals
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements

• Applicants must have a degree in Business Management or any other related course
• Proven customer support experience or experience as a client service representative.
• Applicant must have at least minimum of 2 years relevant experience

Skills, Abilities and Knowledge: 

• Attention to detail and accuracy
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of character
• Interpersonal skills
• Communication skills - verbal and written
• Problem analysis and problem-solving

Remuneration
Salary: 55,000