Loan Recovery Officer Job at BFree

At BFREE, we focus on improving consumers’ financial health through our tech-enabled ethical credit management system that makes collection processes in Nigeria and Kenya more scalable, efficient, and user-friendly. Our approach uses a combination of a self-servicing portal, automation supported by human operations, and machine learning algorithms, to cluster and predict customer behaviour. This results in higher recovery rates for lenders and a better experience for borrowers.

We are recruiting to fill the position below:

Job Position: Loan Recovery Officer
Job Location: Illupeju, Lagos
Employment Type: Full-time

What You Will Be Doing

• Maintaining customer payment records.
• Responding to customer queries.
• Maintaining accurate, up-to-date customer account information.
• Contacting and tracking customers and informing them of their overdue loans.
• Advising customers on their payment options and negotiating suitable payment plans.
• Following up with clients on previous payment arrangements.
• Reporting daily progress against targets to the Team Leader.

Consider Applying If You Have

• Bachelor's Degree, HND, NCE, OND, with 1 - 3 years of experience.
• Previous experience working as a Collections Officer/call centre agent.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Working knowledge of google workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Infrastructure to work from home when necessary.

What We Offer
Working for a fast-growing tech-enabled ethical credit is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

Here’s what we offer:

• Competitive Salary.
• HMO
• Flexible remote work schedule
• 16weeks Paid maternity
• Paternity leave.
• 15 days Annual Leave
• Opportunities to learn and grow with assigned personal development budgets
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Ability to work with some of the best minds in the financial industry through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., no suits, and no jerks

Note

• Selected candidates will be resuming 2nd August, 2021.
• Females are strongly encouraged to apply.