Project M Engineer- Onsite Technical Support

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.

We are recruiting to fill the position below:

Job Position: Engineer- Onsite Technical Support
Job Location: Lagos
Report to: Direct - Supervisor Technical Support Group; HOD
Responsibilities

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Track and route problems and requests and document resolutions
• Prepare daily activity reports
• Inform management of recurring problems.

Required Qualification and Experience

• HND / Graduate / Post Graduate in Electrical/Electronics/ Computer/Communication/InfTech
• Desired Experience 1 to 3 years in similar profile.

Essential Attributes: 

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,
• Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
• Desired Results Relevant Industry Experience, been on the front desk handling customers and team.
• Device/Network level Troubleshooting.