Retail Shop Manager Job at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

We are recruiting to fill the position below:

Job Position: Retail Shop Manager
Locations: Lagos, Osun and Ekiti

Job Description

• Successful role holder would be reponsible for implementing and monitoring service delivery strategy in their respective Showrooms and ensure that the customer base within their territory enjoys remarkable positive in-store experience complete with query resolution.

Key Responsibilties
Managing Showroom Financials:

• Track, manage and control stock movement within and out of assisgned warehouses
• Ensure availability of all company products and services in the Showroom

Asset Management:

• Manage all compay assets in the Showroom
• Ensure systems and equipments are in working conditions
• Escalate all Showroom facility issues for prompt resolution

Customer Experience/ Satisfaction:

• Relationship management; build strong relationships between Airtel and its customers

Query Resolution & SLAs:

• Ensure all Showroom queries are resolved within the approvd SLA
• Monitor turnaround time for all al queries/ enquiries and institute pricess improvements when required
• Monitoring and ensuring adherence to all Showroom processes
• Ensure Showroom Agents have the required work tool/ accesses

Reporting:

• Daily, weekly and monthly reporting of all Showroom Financials.

Other Dimensions:

• Minimum of 4 direct reports (off roll Agents).

Key Requirements

• Minimum 2 years work experience in a customer service with working knowledge of customer admistration tools and industry software.
• Excellent oral and written communication skills
• Have a passion for customer satisfaction and service delivery
• Attention to detail
• Excellent problem solving skills
• Above average skills in Microsoft Office Suite

Application Closes on 30th January,