Tools SME / Engineer

Rutotech International is a privately owned Nigerian company with its operational office at Block L Plot 2B Road KL, Sparklight Estate, Lagos - Ibadan Expressway, Ogun State, Nigeria. It began operations in 1994 with the core business of providing leading edge solutions and services in the areas of Supplies, Installations and Maintenance of Telecommunications Equipment, and later added to its services, Recruitment, Training, as well as Manpower supplies and Human Resource Management.

We are recruiting to fill the position below:

Job Title: Tools SME/Engineer

Location: Lagos

Responsibilities

• Assisting availability manager to meet the aims of availability management. This includes responsibilities such as: Analyzing and defining new/changed services for Service Availability; Identifying and documenting major/potential impacts; Cross checking with UCs to establish negotiation bottom-line
• Assisting the capacity manager to meet the aims of capacity management. This includes such tasks as: Defining and analyzing need for capacity; Designing and drafting capacity plan; Generating capacity report and Generating capacity optimization plan
• Providing support for a number of internal technical groups. The list include: BPO team; IMS team and AMS team
• Maintenance, change deployment, trouble-shooting, covering Database, Networks, Servers, application development, business process handling.
• Dealing with the final physical delivery of the service implementation; coordinating release documentation and communications
• Planning the deployment in conjunction with change and knowledge management and service asset and configuration management
• Providing technical and application guidance and support throughout the release process, including known errors and workarounds.
• Providing feedback on the effectiveness of the release and recording metrics for deployment to ensure within agreed SLAs
• Identifying problem; Initial categorization and prioritization and Recording solution and workaround in KEDB
• Responsible for the schedule work