Analyst, NOC Optimization Job at IHS Towers
IHS, the largest independent tower company in the EMEA Region, are currently recruiting for a Structural Specialist. In this role, you carry out correct and complete structural audits and appraisals to ensure structural integrity of our towers.
We are recruiting to fill the position of:
Job Position: Analyst, NOC Optimization
Job Location: Nigeria
Key Roles & Responsibilities
Quality Assurance:
- Manage information gathering and documentation.
- Support system automation and manage reporting.
- Ensure reports are delivered as per standards and quality required.
- Act as custodian for user acceptance tests (UATs).
- Conduct quality checks in WIP environment.
Network Intelligence & Analysis:
- Provide data intelligence through reporting and recommendations by generating reports from multiple data sources in existing databases and systems.
- Provide clear expression of data and analysis results to stakeholders.
- Prepare and update network intelligence (optimization) dashboard with continuous tracking and evaluation of status.
- Define and update appropriate metrics to measure Service Level Agreements (SLAs) related to network optimization reporting and monitoring.
- Continuously monitor compliance with SLAs against set expectations, escalating breaches (if any) and periodically preparing SLA compliance report.
- Develop and manage the threat register with continuous monitoring and escalation of breaches (if any).
Reporting:
- Deliver weekly reports on all network threats.
- Commit to, and follow up on, timelines related to threat avoidance.
- Deliver weekly dashboard reports on network threats and possible avoidance.
Experience & Qualifications Required
- Bachelor's degree in Engineering, Project Management, or relevant discipline.
- +4 years' post-NYSC work experience in a telecoms or Network Operations Centre environment.
Organizational Competencies:
- Customer Focus
- Innovation
- Integrity
- Be Bold
Functional Competencies:
- Network Performance Management
- Network Operations Management
- Computer & Information Management
- Proble Solving
- Data Analysis & Reporting
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