Bilingual / French Customer Support Hero at IROKO

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours. 

We are recruiting to fill the position below:

Job Title: Bilingual/French Customer Support Hero

Location: Nigeria

Team Mission Statement

• To provide excellent customer service by communicating with our customers professionally and respectfully.
• To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
• To convey information clearly, confidently, and politely.

 Position Summary

• To provide our French-speaking customers with excellent customer service in French.

Duties & Responsibilities

• Responding to all incoming live-chat, email, and/or social media inquiries for iROKO+ customers
• Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
• Bringing any relevant issues to line manager’s attention immediately
• Consistently staying up-to- date with new iROKO+ products/services
• Providing weekly reports on customer feedback to management
• Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options and devices.
• Reviewing and making changes to customer accounts where necessary