Call Center Agent Job at HR-Light Consult

HR-Light Consult is a subsidiary of Tecclight Systems Limited. We are a Human Resource firm based in Lekki, Lagos, Nigeria established to meet Human Resources and Consulting needs both in Nigeria and Africa at large.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Ajah, Lagos
Employment Type: Full-time

Job Summary

• We are looking for enthusiastic and dedicated Call Center Agents to join our team in the fast-paced world of e-commerce. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional support and assistance to enhance their shopping experience.

Requirements

• Interested candidates should possess a B.Sc Degree with 1 - 2 years of experience.
• Respond to customer inquiries via phone, email, and chat regarding orders, product information, and account issues.
• Assist customers with order placement, tracking, and returns, guiding them through the e-commerce process.
• Provide prompt and accurate information to customers about products, services, and promotions.
• Resolve customer complaints and issues effectively, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members and other departments to improve processes and enhance the customer experience.

Method of Application
Interested and qualified candidates should send their CV and cover letter to: recruitment@tecclightsystems.com using the Job Position as the subject of the email.

Note

• Proximity to the location is important.
• For inquiries, WhatsApp 08159978708.