Call Centre Officer Job at BlueDot Consulting

BlueDot Consulting is one of the leading business management consulting and innovative firm in Nigeria. We work with SME's, Large corporations, health sectors, IT companies, agro sectors, local and international organisations in Africa.

We are recruiting to fill the position below:

Job Position: Call Centre Officer
Job Location: Lagos
Employment Type: Full-time

Details

• We are searching for a polite, professional Call Center Officer to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

Responsibilities

• The Call Center officer may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
• To be a successful Call Center Representative, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Requirements

• OND / HND / BSc
• 1 -2 years experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Understanding of company products, services, and policies.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Method of Application
Interested and qualified candidates should send their Applications to: careers@bluedotconsulting.com.ng with the job title as subject of the mail.