Call Centre Operator

Candour Consult is a world-class capacity building and management consulting organization providing human skill development with a broad vision to assisting in the development process in Africa in the areas of capacity building and development management consultancy.

We are currently recruiting to fill the position below:

Job Position: Call Centre Operator 
Job Location: Lagos
Job Description
Call Centre Agents undertake clerical duties, such as:

• Faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact;
• Coaching staff and assisting call centre operators to resolve problems and customer inquiries;
• Issuing invoices and receiving electronic payments for goods and services provided;
• Identifying requirements and recording information into computer systems;
• Create further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer;
• Develop rosters and managing staff numbers to meet work flows;
• Answering incoming calls, emails and messages, and assisting customers with their specific inquiries;
• Listening to calls conducted by call centre operators and providing performance feedback;
• Monitor and time calls;
• Arranging the dispatch of goods, information kits and brochures to customers and interested parties;
• Update databases to reflect changes to the status of customers and prospective customers.