Customer Care Service Executive Job at BizMart Nigeria Limited

BizMart Nigeria Limited is one of Nigeria's leading I.T Solution providers and business process outsourcing, providing Intelligent Technology solutions that are helping companies implement and improve business performance. We offer products from top vendors like Cisco, Microsoft, Symantec, HP, Polycom, Avaya, Canon, Fujitsu, Dell, Epson, Lenovo, IBM, VMware etc.

We are recruiting to fill the position below:

Job Position: Customer Care Service Executive

Job Location: Lagos
Employment Type: Full-time
Industry: Information Technology & Services

Job Functions

• Customer Service /Information Technology.

Job Responsibilities

• First-line interaction with customers to Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure Daily Operational Reports are prepared and submitted in time
• Ensure efficient operations at the shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Share improvisations with management which can be replicated at all locations/ processes

Job Requirements

• 1 - 5 years Experience.
• Minimum Qualification: BA / BSc / HND
• Excellent knowledge of customer service
• Proficiency in English
• Good communication skills.

Method of Application
Interest and qualified candidates should send their CV to: vacancy.bizmart@gmail.com using the Job Title as the subject of the email.