Customer Service and Social Media Manager Job at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Position: Customer Service and Social Media Manager
Job Location: Ososgbo, Osun
Employment Type: Full-time

Job Summary

• We are seeking a highly motivated and versatile professional to oversee both customer service operations and social media management.
• The ideal candidate will ensure excellent customer experiences while building and maintaining a strong online presence for the brand.

Key Responsibilities
Customer Service Management:

• Lead and manage customer service operations across multiple channels (phone, email, chat, social media).
• Handle escalated customer issues with professionalism and timely resolution.
• Develop and implement customer service policies, processes, and KPIs to improve satisfaction.
• Train, supervise, and motivate customer service representatives.
• Gather customer feedback and provide insights to improve products, services, and processes.

Social Media Management:

• Develop and execute social media strategies to increase brand awareness, engagement, and conversions.
• Manage content creation, posting schedules, and community engagement across platforms (Instagram, Facebook, Twitter/X, LinkedIn, TikTok, etc.).
• Monitor trends, track analytics, and prepare performance reports for campaigns.
• Respond to customer inquiries and complaints on social media in line with brand voice.
• Collaborate with marketing and design teams to ensure cohesive brand messaging.

Requirements

• Bachelor’s degree in Communications, Marketing, Business Administration, or related field.
• Proven experience in customer service management and social media management (2+ years preferred).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media management tools (e.g., Hootsuite, Buffer, Meta Business Suite).
• Ability to multitask, work under pressure, and deliver measurable results.
• Creative mindset with a passion for customer satisfaction and digital engagement.

Method of Application
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Position as subject of the mail.