Customer Service / Front Desk / Receptionist Recruitment

Macfex Solutions is an entrepreneural firm with team of professionals which specialize in Business Consulting, Human Resource and Outsourcing, ICT Solutions.

We are recruiting to fill the position below:

Job Position: Customer Service / Front Desk / Receptionist

Job Location: Ikeja / Ogba, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming calls
• Keep front desk clean, tidy and supplied with all the necessary supplies
• Answer all incoming calls, redirect them when needed
• Provide accurate, valid and complete information by using the right methods/tools
• Generate sales leads
• Communicate, Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Answer all the customers' questions and address their complaints

Requirements

• Interested candidates should possess a Bachelor’s Degree / HND / OND qualification.
• 2 years of work experience
• Formal qualification in Customer support experience, receptionist, administrative work, or related training.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Excellent written and communication skills
• Hands-on experience with office machines (for example fax, printer etc.)
• Excellent knowledge of MS Office (especially Excel and Word)
• Good time management/ exceptional interpersonal skill.

Salary
N45,000 - N65,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: info@macfexsolutions.com.ng using the Job Title as the subject of the mail.