Fleet Maintenance Authorization Agent Job at Moove

Moove is on a mission to redefine what large-scale rideshare leasing and vehicle ownership look like in Africa. We are developing an innovative model to rapidly improve the availability of vehicles for on-demand ridesharing services across major metro cities while also creating sustainable jobs for drivers.

We are recruiting to fill the position below:

Job Position: Fleet Maintenance Authorization Agent

Job Location: Lagos
Category: Operations

About the Role

• Moove is looking for an experienced leader with strong business acumen and an entrepreneurial attitude to be the Fleet Maintenance Authorization Agent, reporting to the Maintenance Manager.
• As a proven result-driven person, the Fleet Maintenance Authorization Agent will be charged with effectively communicating with external stakeholders. 
• As a Fleet Maintenance Authorisations Agent; you will be responsible to take calls from dealers and repairs facilities requesting authorization to conduct maintenance; service and repairs on our fleet.
• You are required to ensure that the work being done on these transactions are relevant and within cost targets.
• You are to issue orders and approve the invoices against these orders for final payments.

The Opportunity

• We are looking for a Fleet Maintenance Authorization Agent who will manage all projects, tasks, and deliverables within our Fleet Operations team and also be a representative and ambassador for the team across the company as well as to external stakeholders.
• The ideal candidate for the role will be someone who is customer-oriented, and who also has good communication and interpersonal skills.

What You’ll Be Doing

• Coordinate, schedule, and audit vehicle maintenance repairs, to include preventative, mechanical, and electrical repairs to the fleet.
• Take calls from suppliers seeking authorization to conduct maintenance and repairs.
• Scrutinize supplier quotes to ensure optimal pricing in each market and ensure that maintenance is done is valid and appropriate
• Ensure quality, compliance, and safety of Moove's assets
• Control and monitor repair costs (parts and labor) in line with the maintenance fund
• Negotiate goodwill claims from OEM for repairs that are just outside of the warranty parameters
• Process the Insurance claims in line with Policy requirements and report on them effectively as and when required 
• Ensure that all Insurance claims are completed expediently and vehicles brought back to operation in the minimum timeframe
• Build, Manage, Measure, and Maintain relationships with Suppliers and Repair outlets to ensure that uptime of Fleet is maximized
• Continuous Improvement mindset with respect to processes and systems to create efficiencies and synergies
• Ad Hoc investigations and solutions as required from time to time

What You will need for this position

• Candidate must possess an Ordinary National Diplioma
• Competent in Motor Mechanics
• 1-2 years of fleet maintenance experience preferred.
• Associates or Technical degree in Motor Mechanics would be advantageous
• Hands-On Fleet Industry Experience is a must
• Strong customer service and organizational skills required
• Attention to detail is compulsory
• Proficiency with computers including Microsoft Office; Google Office Suite and web-based applications preferred

Who You'll Be Working with:

• Directly reporting to our Maintenance Manager and closely working with our Fleet Operations Team.