Optimus Bank Limited | Full time
Head, Branch Operations - PortHarcourt
Portharcourt, Nigeria | Posted on 05/15/2025
Job Information
- Date Opened 05/15/2025
- Job Type Full time
- Industry Financial Services
- Work Experience 5+ years
- City Portharcourt
- State/Province Rivers
- Country Nigeria
- Zip/Postal Code 100001
Job Description
Key Responsibilities & Duties
• Ensure effective administration of the cash management and vault access control
• Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
• Regular review of reports and internal ledgers.
• Ensure all possible failure points/lapses in branch operations are identified and resolved.
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Business Office Staff supervision and coordination
• Availing Branch-wide Transaction Approval
• Customer Service Bench marking Standards Maintenance
• Customer Complaints Management
• Ensure adequate training for all staff
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy
Requirements
Education/Qualification
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience
- Minimum of 5 years’ banking experience in Branch Operations.
Benefits
What's in it for you?
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.