Head of Operations
Sandiez Collection is a fashion brand located in Lagos, Nigeria. We seek an experienced Head of Operations to join our team. This opening is ideal for an analytical, well-spoken, and driven individual who strives to be a part of a young, dynamic and ambitious team that is quickly growing into choice fashion brand in Nigeria.
Responsibilities
- Prepare and monitor budget performance
- Act as the reporting line head for the Production Manager and Marketing and Customer Experience Officer and ensure they deliver on their assigned responsibilities
- Maintaining and reviewing financial records
- Handling and processing expense payments
- Managing petty cash for daily business operations
- Coordinate with the courier and logistics partner and internal teams to deliver client orders
- Training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities
- Resolving conflicts or complaints from customers and employees
- Monitoring store activity and ensuring it is properly provisioned and staffed
- Analysing information and processes and developing more effective or efficient processes and strategies
- Establishing and achieving business and profit objectives
- Generating reports and presenting information to the Chief Executive Officer
- Ensuring staff members follow company policies and procedures
Requirements:
- Bachelor’s degree or Diploma in business, management, or related field.
- Strong understanding of business management, financial, and leadership principles.
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
- Time and project management skills.
- Ability to analyse processes and information, identify problems and trends, and develop effective solutions and strategies.
- Commitment to providing exceptional service to customers and support to staff members.
- Strong ownership mindset
- Willingness to take on more responsibilities
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