Hotel Front Office Manager (Expatriate) Job at Bolton White Group

Bolton White Group - We are a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business. Bolton White Group is an independent entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a ‘home away from home’ experience to our clients. By choosing to join Bolton White Group you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the position below:

Job Position: Hotel Front Office Manager (Expatriate)
Job Location: Abuja (FCT) 
Employment Type: Full-time

Job Summary

• A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out.
• The role involves managing reception staff, handling guest relations, coordinating with other departments, and maintaining high service standards to enhance guest satisfaction.

Key Responsibilities

• Oversee front desk operations, including reservations, check-in/check-out, and guest services.
• Supervise, train, and schedule front office staff to ensure efficient and professional service.
• Resolve guest complaints and ensure prompt responses to inquiries and issues.
• Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team.
• Ensure accurate billing, cashiering, and financial procedures at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Prepare and analyse front office reports and performance metrics.

Skills & Qualifications

• Degree or diploma in Hospitality Management or related field.
• Proven experience in front office or guest services, preferably in a supervisory role.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in hotel management software (e.g., OPERA, IDS).
• Strong problem-solving abilities and a guest-focused mindset.

Method of Application 
Interested and qualified candidates should send their CV to: jobs@boltonwhitegroup.com using the Job Position as the subject of the email.