Hotel Front Office Manager (Expatriate) Job at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Position: Hotel Front Office Manager (Expatriate)

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out.
• The role involves managing reception staff, handling guest relations, coordinating with other departments, and maintaining high service standards to enhance guest satisfaction.

Key Responsibilities

• Oversee front desk operations, including reservations, check-in/check-out, and guest services.
• Supervise, train, and schedule front office staff to ensure efficient and professional service.
• Resolve guest complaints and ensure prompt responses to inquiries and issues.
• Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team.
• Ensure accurate billing, cashiering, and financial procedures at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Prepare and analyse front office reports and performance metrics.

Skills & Qualifications

• Candidates should possess a Degree or Diploma in Hospitality Management or related field with 7-10 years of experience.
• Proven experience in front office or guest services, preferably in a supervisory role.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in hotel management software (e.g., OPERA, IDS).
• Strong problem-solving abilities and a guest-focused mindset.

Method of Application
Interested and qualified candidates should send their CV and Photograph to: tivanaworkforce@gmail.com using the Job Position as the subject of the email.