IT SUPPORT ADMINISTRATOR

Job Title: IT SUPPORT ADMINISTRATOR

Job Type: Full-Time

Location: Lagos

COMPANY PROFILE: The company is a Logistics Solutions Provider offering specialized solutions in Global Trade, Freight Forwarding (Air & Ocean), Customs Brokerage, Warehousing & Distribution.

JOB DESCRIPTION

• Monitoring and maintaining networks and servers.

• Upgrading, installing and configuring new hardware and software to meet company objectives.

• Implementing security protocols and procedures to prevent potential threats.

• Performing diagnostic tests and debugging procedures to optimize computer systems.

• Documenting processes, as well as backing up and archiving data.

• Responsible for investigating and analysing network issues, gathering IT usage cases, advising recommendations for refining the firm’s IT systems

• Carry out daily configuration and installation of IT solutions and services

• Developing data retrieval and recovery procedures.

• Provide support for Audio/Visual technologies, virtual collaboration technologies as well as shared devices such as Network printer, Scanner, photocopies etc.

• Providing technical support across the company; setup accounts for new users and repair/replace equipment as necessary

• Handle equipment repair, repair for remedy failures, cable replacement and repair, replacement of information technology component

• Designing and implementing efficient end-user feedback and error reporting systems.

• Supervising and mentoring IT department employees, as well as providing IT support.

• Keeping up to date with advancements and best practices in IT administration.

QUALIFICATIONS / REQUIREMENTS

1. Bachelor's degree in computer science, information technology, information systems, or similar.
2. Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
3. At least five years' experience in a similar role.
4. Extensive experience with IT systems, networks, and related technologies.
5. Solid knowledge of best practices in IT administration and system security.
6. Exceptional leadership, organizational, and time management skills.
7. Strong analytical and problem-solving skills.
8. Excellent interpersonal and communication skills.

RESUMPTION: Immediate

RENUMERATION: Attractive and Negotiable