Receptionist Job at New Age Mobile Concepts Limited

New Age Mobile Concepts Limited was incorporated on August 1, 2008. is a brand for mobile phone charger. We offer not just phone chargers, but a brand that is known with innovation, consistency, panache; adopting modern and world-class technology that fits the users' fashion and convenience. For several years, we have been Nigeria’s foremost dealer in Mobile Phone Chargers. is a highly customer-centric company, obsessed with finding innovative ways to improve every customer's experience. This is built upon our easy-to-use products, skilled Customer Service Personnel and Sales Ambassadors.

We are recruiting to fill the position below:

Job Position: Receptionist

Job Location: Lagos
Employment Type: Full-time

Job Objective

• To create a welcoming and efficient front-office experience that reflects the company’s brand and supports smooth daily operations.
• The Receptionist serves as the first point of contact for visitors, clients, and staff, handling calls, inquiries, and appointments with professionalism and warmth. The role coordinates front-desk activities, manages meeting schedules, and assists with administrative tasks to ensure seamless communication and a positive impression of the organization.
• By maintaining an organized reception area and providing timely information to internal teams, the Receptionist contributes to strong stakeholder relationships and overall operational excellence.

Core Functions

• Greet visitors, clients, and staff promptly and professionally, creating a welcoming first impression of the company.
• Manage incoming calls, emails, and walk-in inquiries, routing them accurately to the appropriate departments or personnel.
• Coordinate meeting schedules, visitor appointments, and conference-room bookings to ensure smooth daily operations.
• Maintain an organized, presentable reception area and oversee supplies, signage, and security procedures.
• Handle incoming and outgoing mail, deliveries, and courier services, tracking items to ensure timely distribution.
• Support administrative tasks such as document preparation, filing, data entry, and basic record keeping.
• Monitor visitor logs and issue badges or passes in line with company security protocols.
• Collaborate with HR, administration, and facilities teams to assist with onboarding activities or corporate events.
• Provide up-to-date information to guests and employees on company policies, directions, and general inquiries.
• Escalate urgent issues—such as building maintenance needs or visitor concerns—to the relevant departments for immediate action.
• Assist in tracking front-desk metrics such as call volume, visitor traffic, and service response times for management reports.
• Uphold confidentiality and professionalism while handling sensitive information or high-profile visitors.

Key Performance Indicator

• Visitor Satisfaction Score: Average rating from visitor or client feedback on front-desk interactions.
• Call Handling Accuracy: Percentage of calls routed to the correct department or person without errors.
• Average Call/Visitor Wait Time: Time visitors or callers wait before being attended to.
• First Contact Resolution: Percentage of visitor inquiries or requests resolved immediately at the front desk.
• Appointment Scheduling Accuracy: Rate of error-free bookings and meeting-room allocations.
• Reception Area Readiness: Consistency in maintaining a clean, welcoming, and fully stocked reception space.
• Mail and Package Handling Timeliness: Percentage of incoming/outgoing items delivered or dispatched on schedule.
• Security & Compliance Adherence: Compliance with visitor log procedures, ID checks, and confidentiality policies.
• Internal Collaboration Efficiency: Quality and timeliness of coordination with HR, facilities, and operations teams.
• Professionalism & Communication Score: Feedback from staff and visitors on demeanor, courtesy, and clarity.

Requirements

• High School Diploma or equivalent; an associate or Bachelor’s Degree in Business Administration or related field is a plus.

  Experience:

• 1 - 3 years in a front-desk, administrative, or customer-facing role.

Skills:

• Excellent verbal and written communication, strong organizational abilities, and proficiency with Microsoft Office/Google Workspace and basic phone or scheduling systems.

Competencies:

• Professional appearance and demeanor, multitasking under pressure, and strong attention to detail.

  Attributes:

• Friendly and approachable, customer-focused mindset, and ability to work independently while supporting a team-oriented environment.

Skills:

• Strong front-desk and customer-service abilities
• Excellent verbal and written communication
• Proficiency with Microsoft Office/Google Workspace and basic phone or scheduling systems
• Exceptional organizational and multitasking skills
• Friendly and professional demeanor with strong interpersonal skills
• Keen attention to detail and accuracy
• Problem-solving skills to handle inquiries and resolve issues promptly
• Ability to collaborate with administrative, HR, and operations teams
• Commitment to confidentiality and maintaining a welcoming atmosphere.