Sales Support Analyst Job at Finchglow Travels

Finchglow Travels is a world class Travel Management Company. We provide travel solutions for all your personal and business travel needs; from travel consultations to ticketing and reservations, tours and transfer to consular services, our main goal is to satisfy all your travel needs, we sell the world to you.

We are recruiting to fill the position below:

Job Position: Sales Support Analyst

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• The Sales Support Analyst supports the Sales Department by reviewing the Request for Proposal from the sales team to evaluate the product, service costs, and retail pricing to ensure the business will be profitable for the company and competitive in the marketplace.

Typical Responsibilities:

• Provide daily comprehensive support for sales staff, including filing the necessary paperwork, and RFP.
• Communicate frequently with sales account managers, and executives to develop and implement new methods and procedures for increasing sales, promoting brand awareness, encouraging customer loyalty, and expanding market territory.
• Engage with customers daily to answer questions, resolve complaints, handle sales escalations, initiate follow-up on leads, and set up new accounts.

Qualification & Experience

• First Degree in Marketing, Business Administration or related field
• 4+ years’ experience with a minimum of 2 years demonstrated involvement working in direct sales

Skills & Knowledge:

• Proven work experience as a Sales support specialist or Sales support associate
• Hands-on experience with RFP and CRM
• Proficiency with MS Office Suite
• In-depth understanding of sales principles and customer service practices.