Account Manager Job at RedCloud Technology

RedCloud is a highly-diverse, dynamic team comprised of driven talent from 21 different countries, speaking at least 10 languages, with a footprint in seven locations worldwide - and we’re still growing. With a team across 3 continents, over 30+ nationalities contributing to open commerce movement, we’re always looking for new talent to join our mission and drive our business and our technology forward, from our touchpoints in London, Buenos Aires and Lagos.

Our vision is to reinvent the way in which financial services and products are delivered. The company's goal is to pioneer the way in which more than 100 million businesses around the world access any financial product easily and securely, to help them succeed in the fourth industrial revolution. Our mission is to grow global online commerce for the world’s small businesses by removing the barriers to online trading for hundreds of millions of independent retailers and their suppliers across the world’s supply chains.

We are recruiting to fill the position below:

Job Position: Account Manager

Job Location: West, Nigeria
Employment Type: Full time
Department: Customer Success

Responsibilities
What you will be doing:

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Acting as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process.
• Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory.
• Provide Sales Support and/or Professional Services for implementation
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Build a solid understanding of the FMCG distribution chain, from end to end.
• Monitor and analyse customer's usage of our product.
• Working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders.
• Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.

Requirements
What you should have:

• Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
• Ability to comprehend RedCloud technology product line and to communicate our value proposition to prospects.
• Utilise product and market awareness to maximise opportunities.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity
• Critical thinking and problem-solving skills.
• Keen attention to detail and adherence to deadlines.

Benefits
Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.

Plus, you will get:

• First-class salary
• Company equipment
• 25 days annual leave, increasing to 26 days after your first 12 months in the business.