Accountability Manager Job at Action Against Hunger

Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life-threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.

We are recruiting a suitably qualified candidate to fill the position below:

Job Position: Accountability Manager

Job Location: Abuja
Employment Type: Full-time
Department: Programmes - MEAL
Reporting to: MEAL HOD
Proposed start date: September 2023

Job Description

• We are currently looking to fill the role of Accountability Manager, who will be responsible for focus on enhancing accountability, promoting feedback and complaints mechanisms, and fostering a culture of active engagement to ensure that ACF programs and interventions meet the needs of those affected by crises while upholding ethical standards and respecting the rights of all parties involved.

Key responsibilities

• Supervise the implementation of Accountability to Affected Population (AAP) initiatives and corrective measures based on community engagement;
• Support the design of an accountability database, incorporating feedback and complaints mechanism (FCM) and safeguarding, to facilitate improved data collection and analysis;
• Oversee operational and management aspects of accountability efforts, including work planning, monitoring, evaluation, and learning;
• Ensure timely handling of complaints through the Feedback and Complaints Response Mechanism (FCRM) and provide feedback to complainants;
• Collaborate with MEAL HoD to incorporate accountability data into program proposals and reporting;
• Support to design accountability frameworks for program life cycles, ensuring alignment with ACF's accountability pillars;
• Collaborate with country management, human resources, and safety/security personnel to implement a risk management plan;
• Promote the adoption of FCM guidelines across all mission bases;
• Train staff and stakeholders on accountability measures and guidelines, ensuring compliance with ACF's strategy and standards;
• Develop and modify accountability communications materials, providing training and support to partners and local organizations;
• Implement and report on reviews, evaluations, and assessments, tracking accountability KPIs;
• Provide on-the-job training and development plans to enhance technical capacity and knowledge exchange within the mission accountability teams;
• Address staff performance issues in collaboration with MEAL HoD and Human Resources;
• Facilitate client involvement in interpreting feedback data and planning programmatic actions;
• Conduct mid-year reflection sessions to measure program improvement based on beneficiaries’ feedback;
• Document lessons learned and best practices related to accountability and share with internal stakeholders.

Position Requirements

• Minimum of a Bachelor’s Degree in Economics, Social Science, Business, Administration, Statistics, Demography or related subject, with previous experience working in humanitarian projects;
• A minimum of 5 years in Humanitarian accountability related work experience;
• Proficient in handling investigations and conflict situations;
• Excellent written and spoken English, adept at clear report writing;
• Advanced knowledge of international humanitarian guidelines and donor standards;
• Ability to work effectively in diverse, multicultural environments;
• Fluency in English (both written and spoken skills), Hausa will be an edge;
• Strong management, coordination, and conflict resolution skills;
• Technical advisory expertise in accountability, monitoring, and results management;
• Strong ability to work independently and under pressure;
• Diplomacy, interpersonal skills, and strategic focus;
• Willingness to travel to remote field sites in insecure contexts.

Remuneration

• Our employees enjoy a work culture that promotes diversity and inclusion
• Benefits include but not limited to 100% health care coverage, free and direct access to Cross Knowledge e-learning platform.
• Women at ACF are entitled to benefits such as maternity leave, compassionate leave for a hospitalized child and creche facilities for babies and toddlers.

Note

• Action Against Hunger provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, age, disability or genetics.
• All candidates MUST ensure they answer all the questions asked for this application. Failure to do so means candidates will not be considered for the process.