Admin / HR Manager Job at La Campagne Tropicana Beach Resort

We are recruiting to fill the position below:

Job Position: Admin / HR Manager

Job Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Job Description

• We are currently seeking a highly organized and proactive Resort Administrative Manager to oversee and optimize administrative functions within our resort.
• If you have a strong administrative background and are committed to maintaining a seamless guest experience, we encourage you to apply.

Job Summary

• The Resort Administrative/ HR Manager plays a pivotal role in ensuring the efficient operation of administrative functions at the resort.
• This position involves supervising administrative staff, managing office processes, and supporting various departments to maintain a high level of guest satisfaction.

Key Responsibilities
Administrative Team Leadership:

• Supervise and guide administrative staff, including administrative assistants and front desk personnel.
• Conduct performance evaluations, offer training, and ensure the team delivers a high level of service.

Office Management:

• Oversee daily office operations, including maintenance, security, and office supplies.
• Ensure the office environment is organized, clean, and conducive to productive work.

Process Optimization:

• Develop and implement efficient administrative processes and procedures.
• Identify areas for improvement and make recommendations to enhance administrative productivity.

Communication and Correspondence:

• Handle incoming and outgoing communication, including emails, phone calls, and guest correspondence.
• Ensure prompt and professional responses to inquiries and guest requests.

Records and Documentation:

• Maintain and organize resort records, files, and documents, ensuring data is easily retrievable.
• Implement a document management system to streamline record-keeping.

Vendor and Supplier Relations:

• Liaise with vendors and service providers, including those involved in resort maintenance, cleaning, and supplies.
• Negotiate vendor contracts, manage service agreements, and seek cost-effective solutions.

Guest Services Support:

• Assist in addressing guest concerns, special requests, and reservations, ensuring a high standard of guest satisfaction.
• Collaborate with the front desk team to enhance the guest experience.

Budget Management:

• Assist in budget preparation and management for administrative operations.
• Monitor expenditures, analyze variances, and identify cost-saving opportunities

Staff Recruitment:

• Oversee the recruitment process, including job postings, interviews, and onboarding for new staff.
• Ensure a smooth and welcoming integration for new employees.

Training and Development:

• Plan and implement staff training and development programs.
• Promote continuous learning and growth opportunities for employees.

Employee Relations:

• Manage employee relations, address concerns, and ensure a harmonious and productive work environment.
• Oversee conflict resolution and disciplinary actions when necessary.

Qualifications

• Bachelor's Degree in Business Administration, Management, or a related field is preferred.
• 7- 10 years of Proven experience in administrative management with a strong track record of success.
• Excellent written and verbal communication skills.
• Exceptional leadership and team management skills.
• Strong organizational and multitasking abilities.
• Proficiency in office software, including Microsoft Office and document management systems.

Method of Application
Interested and qualified candidates should send their Resume to: careers@lacampagnetropicana.com using the Job Position as the subject of the mail.