Administrative Manager Job at Ades Ventures Nigeria Limited

Ades was incorporated in 2004 and has been trading in the Royal Borough of Greenwich since then. Firstly as distributors of dried and smoked fish, and in 2006 the company expanded into selling catering supplies before opening the Cash & Carry in 2007. The company is managed by a dedicated team with extensive experience in the food industry and has maintained an excellent reputation in the industry over many years.

Our aim is to make top quality African and Caribbean foods and drinks accessible and affordable to consumers in and around London, the United Kingdom and in the EU.

We are recruiting to fill the position below:

Job Position: Administrative Manager

Job Location: Ibadan, Oyo
Employment Type: Full-time

Job Overview

• The ideal candidate will ensure the smooth day-to-day running of the AVNL Support Team, ensuring that due process is followed and meeting expectations as and when due.
• The ideal candidate will act as a mentor to the Support Team as they deliver a unique service, providing high-quality remote support to our clients.

Responsibilities

• To provide oversight functions to the growing Support Team
• To support the HR Department in recruiting and training team members
• To liaise with the ICT Team in ensuring that all equipment and networks are working optimally.
• To supervise and work with the CCTV Team and ensure strict adherence to Data Protection Policy.
• To supervise and work with the Online Team in all areas which include Social Media Management, Digital Marketing, Live Chat, Graphic Design, etc.
• To ensure that all team members strictly adhere to the Privacy and Data Protection Policies.
• To market the Team's services to intending customers
• To communicate and be the focal point for the dissemination of information from management to the team and vice versa.
• To efficiently allocate incoming requests to the team, prioritizing actions and monitoring team resources so that deadlines are met.
• To identify and highlight best practices in the Support Team through continuous assessment and recommendations to the Management.
• To ensure that all team members comply with the organization’s policies as it relates to different matters, and reporting deviations to the HR Department for investigation and disciplinary actions.
• To compile reports on the Support Team’s activities and communicating findings to the Management, and respond to any further requests for data that are required for analysis.
• To supervise and work with the Call Center & Customer Service Team in analyzing feedbacks and communicating feedback to the management.
• To supervise and work with the Sales Team in ensuring smooth processing and delivery of orders.
• To conduct performance appraisals for the team, identifying weaknesses and offering training and mentoring in areas that require it.
• To ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.

Key Competencies

• B.Sc / HND in any Management or I.T. related field.
• An MBA is an added advantage.
• Previous managerial experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Basic I.T. Skills.
• Excellent written and verbal communication skills.
• Exceptional report presentation skills.

Essential Skills:

• Business development skills.
• Previous managerial work experience.
• Previous work experience in the sales/marketing field.
• Exceptional communication and managerial skills.
• Possess cultural awareness and sensitivity.
• Exceptional interpersonal and customer service skills.
• Proven ability to work within a cross-departmental team.
• Self-motivated.
• Basic digital marketing skills.
• Basic knowledge in Graphic Design.
• Intermediate knowledge of HTML.

Salary
N150,000 - N200,000 monthly

Method of Application
Interested and qualified candidates should send their CV / Resume to: hr.admin@adesfoods.com using the Job Title as the subject of the mail.