BILLING SPECIALIST (APPLICATION SOFTWARE)
VACANCY
POSITION: BILLING SPECIALIST
Billing –Support –Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
- Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing - Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH. - Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
- Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting. - Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
- Analysis of Events / Renewals/ Service/System in error, provide work around solutions
- Overall knowledge of the E2Eapplication, systems & solution for their application suite.
- Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
- Accountable for meeting & improving SLA & KPIs for their application suite.
- Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
- Support on work allocation (shifts, rotas)
-Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
Qualified candidates should forward their CVs to lorachevacancy@gmail.com, using the position as the subject of the mail.
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