Job Openings at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the following positions below:

1.) Data Centre Power Systems Technician

Job Location: Lagos
Employment Type: Full-time

Job Summary

• Responsible for the operations, maintenance and repair of the Electrical Power systems at the Data Centres and Point of Presence (POP) owned by the organisation.

Responsibilities

• Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
• Maintenance of various types of electrical power systems e.g. Switchgear, UPS, Generating sets, Rectifiers Inverters, Batter systems, AVR, ATS units, Transformers, PDU/PMM units.
• Track trending operational characteristics
• Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
• Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
• Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.

Qualifications & Experience

• At Least an Higher National Diploma (HND) in either Electrical and Electronics Engineering or other related disciplines
• At Least 3 years of previous work experience in a Data Centre Operations environment or equivalent.
• Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
• Experience with Portable Appliance Test System.
• Experience in maintenance planning, scheduling and associated maintenance work.
• Experience with Data Centre Infrastructure Management (DCIM) tools will be an added advantage.
• Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
• Knowledge of equipment installation, electrical and mechanical repairs, welding and fabrication, and safety and compliance.
• Good knowledge of Microsoft Operating systems and Microsoft office suite.
• Adept at conducting tests to identify faults.
• Demonstrated troubleshooting and problem-solving skills.
• Candidate must be able to lift, push and pull up to 20kg.
• Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
• Ability to maintain strong working relationships with both internal and external third parties.

Application Closing Date: 23rd July, 2025.

Method of Application
Interested and qualified candidates should send their CV to: uenobong@ipnxnigeria.net using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.

2.) OSP Planning and Design Technician

Job Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Conduct Site surveys for study and planning of new FTTH deployment.
• Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands.
• FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link Power Budgeting.
• Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
• Preparation of BoM for FTTH OSP projects.
• Preparation of High Level project scope description.
• Preparation of fiber cabling plan and splice plans for FTTH projects.
• Review of as-built drawings with FTTH roll-out team to ensure conformity with original design. Planning and site selection of Central Offices (CO)
• Design of Central Offices’ civil and fiber infrastructure.
• Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
• Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings.
• Conduct joint surveys with project team to resolve variation and change in scope issues.
• Revise designs and BOMs and send in the documents for variation or scope change approval.
• Accuracy of OSP design (measured by level of modification by Team lead required on the design before final submission to Head, Network Services Business Unit).
• Accuracy of Bill of Materials within tolerance limits.
• The percentage of time site surveys are done within schedule without un-necessary re-visits.
• Accuracy of High level Descriptions (measured by level of modification required after submission to Team Lead)
• Accuracy of Fibre Splice Plans

Requirements
Qualifications & Experience:

• HND in Electrical / Electronics / Computer Engineering / Computer Science, Information Systems. However, field experience for Non- science or engineering backgrounds can be considered.
• Experience using CAD (Autocad, Visio) and Microsoft office software.
• Excellent communication skill.
• Analytical and problem solving skills.
• Prioritizing work. Generating & maintaining accurate records.
• Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting.
• Ability to use fibre tools e.g optical power metre, light source and OTDR.

Application Closing Date: 23rd July, 2025.

Click here to apply online

Note: Only shortlisted candidates will be contacted.

3.) Contact Center Agent

Job Location: Lagos
Employment Type: Full-time

Job Summary

• The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently.
• The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company’s products and services.

Key Responsibilities

• Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, promotions, and technical support.
• Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.
• Process service requests, billing inquiries, and account modifications as needed.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain a strong knowledge of company offerings, policies, and procedures.
• Accurately document customer interactions and resolutions in the CRM system.
• Achieve individual and team performance targets, including call handling time and customer satisfaction scores.
• Adhere to company policies, compliance requirements, and quality assurance standards.
• Participate in ongoing training sessions to enhance knowledge and customer service skills.

Qualifications & Requirements

• HND or Bachelor’s Degree.
• One year Prior experience in a contact center, customer service, or telecommunications industry is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computers, CRM systems, and Microsoft Office applications.

Salary
N115,000 monthly.

Application Closing Date: 23rd July, 2025.

Click here to apply online

Note: Only shortlisted candidates will be contacted.