Branch Manager Job at Ecobank Nigeria Plc

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

We are recruiting to fill the position below:

Job Position: Branch Manager

Job Identification: 940
Job Location: Nationwide
Employment Type: Full Time

Job Description
Business and Financial Performance:

• Delivery of the branch’s budget numbers against Key Performance Indicators.
• Identify business growth opportunities in the local market and develop appropriate strategies for capturing such to grow our market share. 
• Work jointly and proactively with all internal stakeholders (businesses, Operations, Technology, and product partners) to increase Ecobank’s wallet share within the respective market segments. 
• Review Account Plans for all RMs attached to the branch with a view to enhancing customer wallet share, business volumes and earnings. 
• Achieve targeted product cross-sell ratios and increase customer adoption of Ecobank’s products, platforms, and services. 
• Ensure that various business segments in the branch maintain a CABAL that is commensurate with overall budget projections.
• Ensure that all incomes are properly recognized.
• Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business, and channels. 
• Achieve cost-income ratio targets of the branch and business.
• Ensure that credit approval memoranda (CAM) meet the Banks’ credit policy guidelines and loan accounts are operated within ‘credit approval’ limits and terms. 
• Conduct weekly, monthly business performance and profitability reviews.
• Ensure all Non-Performing Loan (NPL) & Past Due Obligation (PDO) ratios are kept within budgeted limits and targeted for recovery.
• Attain sales goals and customer satisfaction levels through the effective management of resources. 

Customer Centricity:

• Constantly review strategies to ensure excellent and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch.
• Identification and marketing of prospects within the target market.
• Responsible for exceeding customers’ expectation across the segments.
• Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services.
• Sustain/drive increased digital channel utilization across all collections and payments channels measured via key KPIs [ATM uptime, Card adoption and activity levels, Mobile Banking adoption and activity, Retail Internet Banking (RIB)/OMNI adoption/ activity levels and POS/WEB activity], Omni lite, NQR and POS
• Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS).
• Efficiently and effectively liaise with internal departments/Units – CIB, Trade, Risk, EBS, etc. including other Branches and departments to promote and drive business volumes and profitability at the branch.
• Review, approve & recommend for higher approvals, properly evaluated customers’ banking needs as it relates to credit, electronic banking and operational support.
• Negotiation of loan/credit terms and conditions, pricing, closing of transactions and after sales follow up.

Leadership and People Management:

• Motivate and lead team to achieve consistent profitability through a clear process for setting targets, performance management & monitoring of all set targets.
• Conduct regular people performance and productivity reviews.
• Ensure an agile and efficient workforce with right skills to meet set strategic objectives.
• Effectively harness the strengths of and optimally engage people resource within the team for maximum productivity.
• Create and sustain a fit-for-purpose succession plan and build a healthy talent pipeline.
• Encourage and foster a congenial working environment to enable your team achieve excellence through teamwork and operational efficiency.
• Coordinate and manage Relationship Managers ensuring that they deliver on set deliverables.
• Derive strategies from data findings for a profitable and sustained growth across reporting segments/businesses.

Process, Control and Operational Performance:

• Promote high ethical and integrity standards and ensure the Ecobank RACE-IT Values are sustained and evident at the branch.
• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.
• Achieve a satisfactory audit rating and fully comply with KYC/AML and regulatory guidelines.
• Ensure Risk Management indices are met [NPL, Recovery and Audit outcomes]
• Make recommendations to management to improve operations process to improve customer satisfaction.
• Ensure that there is an established strong cost and revenue assurance framework for all GLs in the branch.
• Strengthen governance and ensure proper regulation and control around segmentation and data handling.
• Develop, implement, and train Relationship Managers/ Account Managers on processes required to achieve service excellence, customer satisfaction and improved relationship management.
• Ensure bank’s credit policy requirements are upheld and only good quality risk assets requests are presented for approval.
• Develop and implement strategies to ensure effective growth and development of the bank’s share of wallet of existing clients.
• Develop and implement strategies for converting prospects and effectively onboarding/managing new clients.

Strategic initiatives:

• Drive/Champion & sustain the ongoing Ecobank Nigeria digitalization agenda.
• Lead strategic initiatives as defined by the bank.