Call Center Manager Job at Mark Calthers Consulting Limited

Mark Calthers Consulting Limited (MCC) is a Management Consulting firm with a broad spectrum of consulting services, from visioning and strategy to detailed design, from implementation and capacity building to realizing and sustaining value. We also provide a unique blend of Business Consulting in supporting our clients to pursue growth, address specific operational issues, reshape a part of their organization or recast their entire business.

We are recruiting to fill the position below:

Job Position: Call Center Manager

Job Location: Lagos

What We Are Looking For

• Educational Background: Bachelor’s degree in Business Administration, Communication, or a related field.
• Experience: Demonstrated experience in a call center or customer service management role, showing a strong understanding of call center operations and best practices.
• Leadership Skills: Strong leadership abilities to lead and motivate a team of call center representatives towards achieving performance goals and targets.
• Customer Focus: A customer-centric approach with a strong emphasis on delivering excellent service and resolving customer issues efficiently.
• Analytical Skills: Excellent analytical and problem-solving skills to monitor call center performance metrics, analyze data, and implement improvements.

Additional Qualifications:

• Excellent communication and interpersonal skills to build relationships with team members and stakeholders.
• Proficiency in call center software and CRM systems to manage call queues, track performance, and generate reports.
• Ability to handle high call volumes and stressful situations with professionalism and composure.
• Strong organizational abilities to schedule shifts, optimize resources, and ensure smooth day-to-day operations.

Method of Application
Interested and qualified candidates should forward their CV to: jobs@markcalthers.com using the Job Position as the subject of the mail.