Call Center Officer Job at Kimberly Ryan Limited

Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.

We are recruiting to fill the position below:

Job Position: Call Center Officer

Job Location: Victoria Island, Lagos

Responsibilities

• Responsible for responding to all clients’ inbound calls and emails within 1 hour time frame
• Addressing all complaints and inquiries in a timely manner
• Keeping track record and reporting reoccurring issues amongst clients for risk management purposes
• Perform periodic survey to determine clients’ satisfaction with company’s services and report feedback to the Operations Manager

Requirements

• B.Sc Degree in a relevant course of study
• 2-3 years of experience in similar role
• Excellent communication skills
• Customer service
• Multitasking and teamwork

Method of Application
Interested and qualified candidates should send their CV to: resumes@kimberly-ryan.net using the Job Position as the subject of the mail.