Call Centre Representative Job at ITC Worldwide

ITC Worldwide offers Microsoft Experienced & Certifiedcomprehensive technical and functional support Services for all Microsoft enterprise technologies, including Microsoft Dynamics 365, Microsoft Azure, and Microsoft 365 across the cloud, hybrid, and on-premises. Includes around the clock problem resolution, proactive advisory services, onsite support, and add-on services to customize your support experience.

We are recruiting to fill the position below:

Job Position: Call Centre Representative
Job Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking a customer-focused and solution-oriented Call Center Representative to join our growing support team.
• In this role, you will serve as the first point of contact for our customers, handling inquiries, resolving issues, and delivering an exceptional customer experience.

Key Responsibilities

• Handle incoming calls, chats, or emails from customers and provide accurate, satisfactory answers to their queries or concerns.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Update customer records in the system and track interactions in the CRM.
• Collaborate with internal departments to find solutions to customer problems.
• Meet performance goals such as response time, call handling, and customer satisfaction metrics.

Requirements

• Bachelor's degree in any relevant field (required).
• Minimum of 12 years of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Proficient in using customer support software and CRM tools.
• Ability to work flexible hours, including weekends or shifts, if required.