Call Centre Representatives Jobs at Datacorp-ix Technologies Limited

Call Centre Representatives Jobs at Datacorp-ix Technologies Limited

Datacorp-ix Technologies Limited - Our solutions are unique and versatile ranging from custom mobile appplications to networking and ICT training services. We are recruiting for Call Centre Representative

Job Title: Call Centre Representatives

Job Purpose

• Attends to callers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Job Duties

• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Qualifications

• Ability to speak more than 2 local languages, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, high level of stress tolerance, Problem Solving skills, Multi-tasking skills, computer skills.

Application

All qualfiied candidats should send their CV's to: hr@datacorp-ix.com