Client Service Executive

Human Edge Limited - Our client is a reputable indigenous company with diverse interests ranging from the manufacture and distribution of animal health products to drinks and water bottling. Vigorous expansion and on-going reorganization for future growth has created the urgent need for two outstanding executives in the below role:

Job Position: Client Service Executive
Ref: HLE/117/CSE
Location: Lagos, Nigeria
The Role

• A Client Service Executive is often the first point of contact with a company’s clientele.
• The Client Service/Front Desk Executive is expected to receive a steady stream of enquiries via various media and in person; and typically must be able to convey in-depth information about the company and its activities in a clear and concise manner at a moment’s notice.

Responsibilities
Your key responsibilities will include:

• Maintain active records of visitors and first-hand client contact
• Answer all incoming calls, determine purpose of callers and forward business calls to appropriate personnel/department
• Assist in preparing service proposals and collaborate with the company’s internal departments to help improve the quality of services rendered to clients

Requirements

• Degree-qualified in Human Resources, Business Administration or any relevant field; post-graduate qualification in human resources management will be an added advantage
• Strong judgment and decision-making skills
• Computer literate with good understanding of software spreadsheet programs such as Microsoft Excel
• Strong interpersonal and communication skills
• Ability to manage time and projects efficiently and be detail oriented