Commercial Manager Job at Clickatell

Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers. We specialize in helping brands delight their customers with innovative, customer-centric solutions, giving them more time for what really matters.

We are recruiting to fill the position below:

Job Position: Commercial Manager

Job Location: Nigeria
Employment Type: Full-time

Purpose

• Clickatell is looking for a Commercial Manager that is a hunter who will focus their efforts in expanding our chat commerce solution’s footprint in Nigeria and West Africa. 
• The ‘hunter’ will be focused in driving new businesses predominantly (80%) and managing very few organic customers(20%), you will work to introduce solutions portfolio to client’s needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways.

Responsibilities of the Role
Managing existing clients and revenue (20%):

• Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
• Manage the entire sales cycle to ensure you customers experience the full customer journey.
• Provide technical support to our customers with the goal to keep customers satisfied with the business's products.
• Collaborate with cross-functional teams to optimise product offerings and customer satisfaction.

Cross sell to existing clients:

• Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.

• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Provide professional after-sales support to enhance the customers’ dedication

Hunting for new clients (80%):

• Focuses on building long-term mutually beneficial partnerships with core enterprise customers.
• Conduct market research to stay informed about industry trends and competitor activities
• Monitor and analyse key performance indicators (KPIs) to assess and enhance business development strategies.
• Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer.
• Analyze company sales performance and main KPI matrices.
• Set sales and revenue targets and work diligently to meet them.
• Plan, execute and monitor a sales funnel across verticals.
• Unearth new sales opportunities through networking and turn them into long term partnerships.
• Engage in complex deal structuring and negotiation efforts designed to win new deals.
• Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation
• Building a healthy pipeline and understanding of funnel management

Requirements of the Role

• Relevant Degree or 8 years of relevant job experience with similar essential duties
• Proven experience to create a comprehensive client business plan to manage account sales while accurately forecasting future bookings and revenues.
• Proven experience to work cross functionally as part of a solution team.
• Proven business acumen with experience in engaging ‘C’ levels and Senior Manager stakeholder engagements.
• industry and shared business challenges along with your knowledge of analytic solutions.
• Experience and knowledge of messaging and/or payment products and industry.
• Extensive network of decision makers in the industry
• A good listener, genuinely interested in your clients, their business, and how you can help make them successful.
• A collaborative style with experience engaging a diverse group of internal stakeholders to
• Strong strategic thinking and analytical skills, capable of conducting market research and translating findings into actionable business plans.
• An experience in managing big enterprise customers.
• Results-driven and metrics-oriented approach, with the ability to monitor and analyse KPIs to drive continuous improvement.
• A track record for consistently exceeding revenue goals.
• Demonstrated negotiation skills and the ability to close deals effectively.
• Collaborative team player who can work effectively with cross-functional teams to achieve common goals.
• Excellent process/organization skills, as well as strong creative orientation and the ability to craft innovative solutions.
• Strong Interpersonal skills with the ability to work with multi-dimensional teams.
• Excellent relationship-building abilities, with the capacity to establish and maintain valuable connections with clients, partners, and stakeholders.
• Exceptional communication and presentation skills, able to articulate complex ideas and value propositions clearly and persuasively.
• Strong business/commercial acumen or instinct with technical capacity.
• Have problem solving skills, be a logical thinker and analytical abilities.