Concierge / Receptionist Job at Frances Mcgreg Consulting

Frances Mcgreg Consulting (FMC) Service is a full fledged business consulting company that covers talent acquisition and management, data analysis, organizational design and development, humanitarian activities and SDGs.

We are recruiting to fill the position below:

Job Position: Concierge / Receptionist
Job Location: Lekki, Lagos
Employment Type: Full-tie

Role Overview

• As a Concierge/Receptionist, you will be the first point of contact for guests, ensuring they feel welcomed, valued, and cared for throughout their stay. You will manage front desk operations, assist with guest inquiries, and coordinate services to create a seamless and memorable experience.

Key Responsibilities

• Greet guests warmly upon arrival and departure, ensuring a professional and friendly atmosphere
• Manage check-in and check-out processes efficiently
• Handle phone calls, emails, and guest inquiries with courtesy and accuracy
• Provide concierge services including booking transport, recommending local attractions, and arranging reservations
• Maintain guest records and update booking systems accurately
• Coordinate housekeeping and maintenance requests to ensure apartments are in pristine condition
• Resolve guest complaints promptly and professionally, escalating issues when necessary
• Uphold company standards of hospitality, cleanliness, and safety
• Support administrative tasks such as filing, reporting, and inventory management.

Qualifications & Skills

• Female candidates only (as per company requirement)
• Minimum of OND/HND/Bachelor’s degree in Hospitality, Business Administration, or related field
• Prior experience in hospitality, front desk, or customer service roles preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office and hotel management software (training can be provided)
• Professional appearance and demeanor
• Ability to work flexible hours, including weekends and holiday.

Salary
N100,000 - N150,000 per month. 

Method of Application 
Interested and qualified candidates should send their applications to: conciseglobalhr@gmail.com using the Job Position as the subject of the mail.