Contact Center Agent (Hausa and Igbo Speaking) Job at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Position: Contact Center Agent (Hausa and Igbo Speaking)
Job Locations: Obalende and Yaba, Lagos
Sector: Banking

Job Description

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality.
• Manage length of calls.
• Provide customers with needed information and support.
• Make outbound calls.
• Receive inbound calls.
• Contributes to team effort by accomplishing related results as needed.
• Utilize computer technology to handle high volume of calls.
• Work closely with Team leads, supervisors and call center manger to ensure synergy and all-time customer satisfaction.
• Adherence to call script and call center policies.
• Compile reports.

Qualifications and Requirements

• HND / BSc with minimum of Lower Credit/Second class lower
• Only candidates with 0-2 years of relevant experience
• Not more than 28 years by the end of March 2024
• Applicants with at least 6 months contact center experience will be considered for the opening.

Pay
N122,000 Net plus other benefits