Contact Centre Agent Job at Septagus Consulting Nigeria Limited

Septagus Consulting Nigeria Limited is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients.

We are recruiting to fill the position below:

Job Position: Contact Centre Agent

Job Location: Lagos 
Employment Type: Full-time

Job Description 

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Help to train new employees and inform them about the company’s customer management policies.

Method of Application
Interested and qualified candidates should send their CV to: recruit@septagusconsulting.com using "Contact Centre Agent" as the subject of the email.