Customer Care Associate Job at Ique Security Service Limited
Ique Security Service Limited, an outsourcing consulting firm, is currently recruiting suitable candidates to fill the position below:
Job Position: Customer Care Associate
Job Location: Lagos
Employment Type: Full-time
Job Summary
- A customer care associate assists customers with inquiries related to a company’s products and services.
- Customer care associates maintain adequate company and product knowledge to provide proficient service.
Responsibilities
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Performing other duties as the need arises.
Job Requirements
- Candidates should possess an HND / NCE / OND qualification.
- 1 - 5 years work experience.
Salary
N60,000 - N65,000 monthly.
Method of Application
Interested and qualified candidates should send their Resume to: dayaizam@gmail.com using the Job Position as the subject of the email.
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