Customer Care Executive Job at Image Diagnostics
Image Diagnostics, founded in 2000 by a Nigerian Professor, is a leading Nigerian medical imaging center renowned for its commitment to high-quality, cost-effective, and patient-centric care. Specializing in Radiology and Laboratory Medicine, the center utilizes state-of-the-art equipment from leading manufacturers like GE Healthcare and Siemens to provide a range of services, including MRI, CT scans, ultrasound, and mammography. Accredited by NHIS and RRBN, Image Diagnostics is dedicated to providing accurate and timely diagnoses with a focus on patient comfort and convenience.
We are recruiting to fill the position below:
Job Position: Customer Care Executive
Job Location: Port Harcourt, Rivers
Employment Type: Full-time
Key Responsibilities
Customer Interaction:
- Respond to customer inquiries via phone, email, chat, or social media.
- Actively listen to customer concerns and identify their needs.
- Provide accurate and timely information about products or services.
- Resolve customer issues efficiently and effectively.
- Handle customer complaints professionally and empathetically.
- Build and maintain positive customer relationships.
Problem-Solving:
- Troubleshoot technical issues or product problems.
- Identify and escalate complex issues to relevant departments.
- Research and implement solutions to recurring customer problems.
Administrative Tasks:
- Document customer interactions and resolutions in CRM systems.
- Maintain accurate records of customer data.
- Prepare reports on customer service performance.
- Adhere to company policies and procedures.
Customer Satisfaction:
- Proactively identify opportunities to improve customer experience.
- Gather customer feedback and provide suggestions for improvement.
- Strive to exceed customer expectations.
Requirements & Skills
- HND/BA/BSC in Public Relations, Communication and other social sciences or a related field
- Minimum of 1-2 years of proven professional experience.
- Passionate about Social Media.
- Strong Understanding of how Social Media can be used to achieve business goals.
- Strong writing and editing skills.
- Strong Interpersonal Skills and ability to communicate across varying audiences.
- Strong communication and leadership skills.
Method of Application
Interested and qualified candidates should send their CV to: careers@imagediagnosticng.com using the Job Position as the subject of the mail.
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