Head of Customer Service Job at Kiyix Recruitment Hub

KIYIX is a recruitment/HR consulting firm and our goal is to to help create one million jobs in Nigeria by 2030. At Kiyix recruitment hub, we help make recruitment a stress-free experience for both the employer and the potential job seekers.

We are recruiting to fill the position below:

Job Position: Head of Customer Service

Job Location: Mushin, Lagos 
Employment Type: Full-time

Job Description

• We're seeking an experienced Head of Customer Service to lead our customer service team, driving customer satisfaction and loyalty.

Key Responsibilities

• Develop and implement customer service strategies to drive customer satisfaction and loyalty
• Lead and manage a team of customer service professionals, providing coaching, guidance, and support
• Collaborate with cross-functional teams to resolve customer complaints and concerns
• Analyze customer feedback and data to identify trends and areas for improvement
• Develop and manage customer service metrics, reports, and dashboards.

Requirements
The ideal candidate will have:

• 8-12 years of post-qualification experience in customer service, preferably in the FMCG sector
• Proven track record of leading high-performing customer service teams
• Strong understanding of customer service principles, practices, and technologies
• Excellent communication, interpersonal, and problem-solving skills

Salary
N200,000 - N250,000 / month.

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a dynamic team
• Career growth and development opportunities

Method of Application
Interested and qualified candidates should send their Resume and cover letter to: kicvacancy@gmail.com using the Job Position as the subject of the email.

Note: For more enquires send message via WhatsApp to 09063916949.