Job Vacancies at Afconrecruit Limited

Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.

We are recruiting to fill the following positions below:

1.) Customer Service & Caregiver On-boarding Representative

Job Location: Lagos
Job type: Full-time

Role Overview

• This role focuses on ensuring domestic workers have a smooth onboarding experience and ongoing support while maintaining high service standards.
• You will serve as the main point of contact for domestic workers, guiding them through registration, verification, and active engagement on the platform.
• You will play a key role in maintaining service quality, resolving issues, and building strong relationships with workers.

Key Responsibilities
Domestic Worker Onboarding:

• Guide domestic workers through the onboarding and registration process
• Assist with profile setup, documentation, and required verifications
• Educate workers on platform policies, standards, and expectations
• Ensure all onboarding steps are completed accurately and on time

Domestic worker Support & Relationship Management:

• Serve as the primary support contact for domestic workers
• Answer questions about jobs, schedules, payments, and platform use
• Provide clear guidance on professional conduct and service quality
• Build positive relationships to keep workers engaged and active

Quality & Compliance Monitoring:

• Ensure workers meet platform requirements and service standards
• Monitor performance feedback and flag issues when necessary
• Reinforce policies related to safety, professionalism, and reliability
• Escalate serious concerns to management when required

Issue Resolution:

• Handle complaints or concerns from domestic workers calmly and professionally
• Mediate basic misunderstandings between workers and clients when needed
• Track recurring issues and suggest process improvements

Data & Reporting:

• Maintain accurate records of onboarding status and worker profiles
• Update internal systems with notes and support interactions
• Provide regular updates on onboarding numbers, issues, and trends

Requirements

• Experience in customer service, support, or client-facing roles
• Strong communication and interpersonal skills
• Patient, empathetic, and able to work with people from diverse backgrounds
• Good organizational skills and attention to detail
• Comfortable using digital tools and platforms

Nice to Have:

• Experience working with domestic workers, caregivers, or field staff
• Background in operations, HR support, or community management
• Conflict resolution skills

What Success Looks Like

• Smooth and timely onboarding of domestic workers
• High caregiver satisfaction and engagement
• Fewer onboarding errors and compliance issues
• Quick and professional resolution of worker concerns

Click here to apply online

2.) Marketing & Growth Manager

Job Location: Lagos
Job type: Full-time

Role Overview

• The Marketing & Growth Manager will own the company's marketing engine.
• This person will be responsible for developing and executing marketing strategies that increase brand awareness, attract domestic worker/caregivers and employers (care seekers), and directly drive sales and platform usage.
• You will work at the intersection of strategy, performance marketing, and growth, ensuring all marketing efforts produce measurable results.

Key Responsibilities
Marketing Strategy & Growth Planning:

• Develop and execute the company's overall marketing and growth strategy
• Define target audience segments (care seekers & caregivers) and messaging
• Plan campaigns aligned with user acquisition and revenue goals
• Set clear KPIs and continuously optimize marketing performance

Paid Advertising & Performance Marketing:

• Plan, launch, and manage paid campaigns across platforms (Meta, Google, TikTok,  etc.)
• Track conversions, leads, and cost per acquisition
• Run A/B tests and optimize creatives, audiences, and funnels
• Improve ROAS while reducing customer acquisition costs

Social Media Direction:

• Lead the strategy and direction of the company's social media presence
• Develop content themes, campaign concepts, and posting calendars
• Ensure consistent brand voice and messaging
• Use social platforms to drive engagement, trust, and conversions

Customer Acquisition & Funnel Development:

• Build systems and funnels that consistently attract and convert users
• Improve the journey from awareness to sign-up and payment
• Identify new acquisition channels and partnership opportunities
• Work closely with product and operations to improve conversion rates

Sales & Revenue Support:

• Align marketing campaigns with revenue and growth targets
• Develop promotions and campaigns that drive platform transactions
• Analyse user behaviour to improve conversion and retention
• Provide regular reports on how marketing contributes to revenue

Requirements

• Proven experience in marketing, growth, or performance marketing
• Strong knowledge of digital advertising platforms
• Experience managing customer acquisition campaigns
• Solid understanding of social media strategy and brand direction
• Data-driven with strong analytical skills
• Ability to manage multiple campaigns and work in a fast-paced environment

Nice to Have:

• Experience in a marketplace, tech startup, or platform business
• Familiarity with marketing automation or CRM tools
• Copywriting or content creation skills

Click here to apply online

3.) Marketing Manager

Job Location: Lagos
Job type: Full-time

Your Mission

• Take charge of our marketing operations. You will develop campaigns, manage the budget, create content, and work with internal teams to drive growth and brand consistency.

Responsibilities

• Develop and execute marketing plans and campaigns that align with business objectives and target audience.
• Manage advertising budgets and optimize campaigns to achieve maximum ROI.
• Create compelling content for various channels, including social media, email, and search engine marketing.
• Utilize influencers and content marketing to reach our target audience effectively.
• Analyse marketing data and metrics to measure campaign effectiveness and identify areas for improvement.
• Work closely with the product team to ensure marketing strategies align with product development and release cycles.
• Stay up-to-date with industry trends, consumer behaviour, and competitive landscape to identify new opportunities.
• Collaborate with internal teams, including sales and customer service, to ensure cohesive messaging and brand consistency across all channels.

Requirements

• A Bachelor’s Degree in Marketing, Business, or a related field.
• Proven experience in managing multi-channel marketing campaigns.
• Strong skills in digital marketing, content creation, and data analysis.
• Proficiency with marketing tools and platforms (e.g., Google Analytics, CRM software).
• Excellent communication, collaboration, and project management skills.

Click here to apply online