Customer care Rep

Job Description:
We are looking for a smart, customer-oriented, and proactive individual to join our team as a Customer Care Representative. The ideal candidate will handle customer communication, manage orders, and ensure every customer enjoys a smooth and satisfying experience with FumQuench.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, and social media.

• Handle customer orders efficiently and ensure accurate, on-time deliveries.

• Provide detailed information about our products, offers, and delivery options.

• Follow up with customers after delivery to ensure satisfaction.

  
  

• Resolve customer complaints and escalate complex issues when necessary.

• Maintain accurate records of customer interactions, feedback, and transactions.

• Collaborate with the operations and delivery teams for seamless service.

• Uphold a positive and friendly attitude while working in a fast-paced environment.

Requirements:

• Minimum of OND / HND / BSc in any relevant field.

• Excellent written and verbal communication skills.

• Strong interpersonal and customer service skills.

• Ability to multitask, stay organized, and work under pressure in a fast-paced setting.

• Previous experience in customer service, hospitality, or retail is an added advantage.

• Familiarity with WhatsApp Business, Instagram, and basic CRM or order management tools.

• Must reside within Gbagada, Yaba, Shomolu, Bariga, or nearby areas in Lagos.