Customer Care Representative Job at Compovine Technologies Limited

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Ikeja, Lagos
Employment Type: Full Time
Job Field: Customer Care

Responsibilities

• She must have knowledge of Microsoft Excel and CRM system.
• Manage large amounts of incoming phone calls
• Generate sales leads
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Take the extra mile to engage customers

Requirements

• A B.Sc (2nd Class Upper) in any discipline with a minimum of 3 years of experience in Customer Relationship Management.

Method of Application
Interested and qualified candidates should send their updated CV to: hr3@compovine.com using the Job Position, Age, Class of Degree and Location as the subject of the mail.