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Customer Care Representative Job at Compovine Technologies Limited

Compovine Technologies Limited is an indigenous company with the main aim of offering Information Technology, Sales and Services to individuals and corporate organizations. Compovine Technology Limited currently has branches in Ibadan, Abuja, Lagos, Lokoja, Kano, Kaduna, Jos, Minna, Port Harcourt and Enugu, and we are still expanding.


We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Ikeja, Lagos
Employment Type: Full Time
Job Field: Customer Care

Responsibilities

  • She must have knowledge of Microsoft Excel and CRM system.
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Take the extra mile to engage customers

Requirements

  • A B.Sc (2nd Class Upper) in any discipline with a minimum of 3 years of experience in Customer Relationship Management.

Method of Application
Interested and qualified candidates should send their updated CV to: hr3@compovine.com using the Job Position, Age, Class of Degree and Location as the subject of the mail.




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