Job Vacancies at Smash Technology Limited

Smash Technology Limited is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others. Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the following positions below:

1.) Branch Operations Manager

Job Locations: Benin - Edo and Port Harcourt - Rivers
Employment Type: Full-time

Job Summary

• This role is ideal for someone with a strong background in operations management, excellent leadership skills, and a passion for driving business success and customer satisfaction.

Responsibilities
Branch Operations Management:

• Oversee all operational functions at the branch, ensuring smooth and efficient operations.
• Implement policies and procedures to ensure compliance with company standards and regulatory requirements.
• Monitor and manage branch performance, including service delivery, operational efficiency, and cost control.

Staff Management and Development:

• Lead, supervise, and train branch staff, ensuring they meet performance standards.
• Create a positive work environment, promote teamwork, and resolve employee conflicts.
• Conduct performance evaluations, set goals, and provide coaching for staff development.

Customer Service Excellence:

• Ensure high levels of customer satisfaction by monitoring service quality and resolving customer complaints or issues.
• Develop and implement strategies to improve the customer experience and retain clients.

Financial Management:

• Manage branch financial operations, including budgets, expense control, and revenue generation.
• Monitor financial targets and implement strategies to achieve branch profitability goals.
• Ensure proper cash handling and inventory management.

Compliance and Risk Management:

• Ensure the branch complies with all regulatory requirements, including health and safety standards, banking regulations (if applicable), and internal policies.
• Conduct regular audits to monitor compliance and identify areas for improvement.
• Identify and mitigate potential operational risks.

Operational Reporting:

• Generate and analyze reports related to branch performance, including sales, productivity, customer service, and compliance.
• Provide regular updates to senior management on branch activities and performance.

Process Improvement:

• Identify and implement process improvements to increase operational efficiency and reduce costs.
• Collaborate with other departments or branches to improve overall business performance.

Sales and Business Development:

• Support the branch’s sales and marketing activities, ensuring that branch targets are met.
• Participate in local community events and develop business relationships to increase the branch’s visibility and customer base.

Requirements

• Bachelor's Degree in Business Administration, Management, or a related field (preferred).
• Proven experience in branch operations, management, or a similar role, typically 4 - 7 years.
• Strong leadership skills and the ability to manage and motivate a team.
• Excellent customer service, communication, and interpersonal skills.
• Ability to analyze data, monitor performance, and develop action plans.
• Proficiency in Microsoft Office Suite or other business software (CRM, ERP, etc.).
• Knowledge of industry-specific regulations and standards (e.g., banking, insurance).
• Strong problem-solving skills and the ability to make decisions under pressure.
• Ability to manage multiple tasks and prioritize effectively.

Performance Metrics:

• Achievement of branch revenue and profitability targets.
• Customer satisfaction and service delivery standards.
• Employee performance and retention rates.
• Compliance with regulatory and internal standards

Working Conditions:

• Full-time position, typically with standard working hours.
• May require occasional travel or after-hours work for special events or emergencies.
• Ability to adapt to a fast - paced environment.

Salary
N400,000 - N550,000 Monthly.

Application Closing Date: 30th May, 2025.

Method of Application
Interested and qualified candidates should send their CV to: Hr@smashtechgroup.com using Job Position as the subject of the mail.
 

 

2.) Head of Operations

Job Locations: Benin - Edo and Port Harcourt - Rivers
Employment Type: Full-time

Summary

• We are looking for a proactive and results-driven Head of Operations to support the Branch Manager in overseeing day-to-day operational excellence and driving sales growth at the Surulere branch.
• This individual will lead team leads and their teams, ensuring efficient operations, high-performance culture, and achievement of sales targets. 
• The role involves a balance of leadership, coordination, performance tracking, and strategic execution.

Key Responsibilities
Operational Support & Strategy Execution:

• Assist the Branch Manager in implementing strategic operational plans and ensuring alignment with the company’s objectives.
• Oversee the seamless execution of daily activities and cross-functional coordination within the branch.
• Ensure compliance with all operational processes, standards, and regulatory requirements.

Team Leadership & People Management:

• Supervise and support team leads and operational staff to deliver on their individual and group responsibilities.
• Drive accountability, mentorship, and team performance through regular check-ins, performance reviews, and motivation.
• Collaborate with HR and management to identify training needs and build staff capacity.

Sales Management & Target Delivery:

• Ensure sales performance is a top priority across operational teams, not just the dedicated sales unit.
• Work closely with team leads to develop strategies that convert leads, upsell services, and grow the customer base.
• Track sales metrics, encourage healthy competition, and provide support to team members in meeting their individual and collective sales goals.

Customer Experience & Quality Assurance:

• Monitor customer service delivery and resolve escalated issues in a timely and professional manner.
• Work with customer-facing teams to identify pain points and improve satisfaction rates.
• Champion initiatives to enhance the overall customer experience and loyalty.

Performance Monitoring & Reporting:

• Develop and maintain performance dashboards, metrics, and reports to assess operational efficiency and sales growth.
• Provide timely updates to the Branch Manager with recommendations for improvement and innovation.

Process Optimization:

• Continuously identify opportunities to improve workflows, reduce costs, and increase service quality.
• Implement tools, policies, or technologies to enhance productivity and collaboration.

Key Performance Indicators (KPIs)

• Sales target achievement across the branch and operational units.
• Operational efficiency and productivity of teams.
• Quality of service delivery and customer satisfaction.
• Staff engagement, performance, and retention.
• Timeliness and accuracy of reports and compliance tasks.

Required Qualifications & Skills

• Bachelor's Degree in Business Administration, Management, Operations, or a related field.
• 3 - 5 years of experience in operations management, team leadership, or a sales-driven role.
• Strong leadership, communication, and team coordination skills.
• Proven track record in achieving sales targets or managing sales-oriented teams.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Proficiency in Microsoft Office Suite and digital work tools (CRM, ERP, etc.).
• Strategic thinker with the ability to execute under pressure.

Working Conditions:

• Full-time position, typically with standard working hours.
• May require occasional travel or after-hours work for special events or emergencies.
• Ability to adapt to a fast-paced environment.

Salary
N200,000 - N250,000 monthly.

Application Closing Date: 31st May, 2025.

Method of Application
Interested and qualified candidates should send their resume and cover letter to: Hr@smashtechgroup.com using the Job Position and Location as the subject of the mail (Example: "HEAD OF OPERATIONS - BENIN CITY OR PORT HARCOURT").

 

 

3.) Customer Service Officer (Onsite)

Job Locations: Benin - Edo &  Port Harcourt - Rivers
Employment Type: Full-time

Job Summary

• The Customer Support Executive is responsible for handling customer inquiries and providing timely and efficient support across multiple channels, including phone, email, and chat.
• This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.
• The ideal candidate will have a passion for helping others and ensuring customer satisfaction through exceptional service.

Key Responsibilities
Customer Inquiry Handling:

• Serve as the first point of contact for customers via phone, email, live chat, or other communication channels.
• Address and resolve customer inquiries regarding products, services, or account-related questions in a timely and professional manner.
• Provide clear, accurate, and helpful information to customers, ensuring their questions are answered to their satisfaction.

Issue Resolution:

• Troubleshoot and resolve technical or service-related issues faced by customers, offering step-by-step guidance.
• Collaborate with other teams, such as technical support or product teams, to resolve more complex issues.
• Ensure customer complaints or concerns are handled appropriately and escalated if needed for further resolution.

Product and Service Knowledge:

• Maintain a deep understanding of the company’s products, services, and policies to provide informed responses.
• Stay up to date with product updates, new features, and service changes to effectively assist customers.
• Assist customers in navigating company websites, tools, or applications, providing guidance on how to use various features.

Documentation and Reporting:

• Accurately log and track customer interactions and issues in the customer support management system (CRM).
• Maintain clear and concise records of customer interactions, including questions, concerns, and resolutions.
• Provide feedback to the management team regarding recurring issues, customer feedback, or areas for improvement.

Customer Satisfaction:

• Ensure a high level of customer satisfaction by providing friendly, helpful, and prompt service.
• Follow up with customers to ensure that issues are fully resolved and that they are satisfied with the solution provided.
• Strive to exceed customer expectations and enhance their overall experience with the company.

Team Collaboration:

• Work closely with other members of the customer support team to ensure consistent service quality.
• Participate in team meetings and training sessions to improve service quality and personal skills.
• Assist in creating and updating FAQs, help guides, and other customer-facing support materials.

Customer Retention:

• Identify opportunities to improve customer loyalty by offering solutions, promoting products, or offering services that match customer needs.
• Provide an excellent customer experience that encourages repeat business and referrals.

Skills and Qualifications

• Educational Requirements: A High School Diploma or equivalent (Bachelor’s degree preferred in customer service or related field).
• Experience: 2 - 5years of experience in customer service or support roles.
• Communication Skills: Strong verbal and written communication skills with a focus on customer service.
• Problem-Solving: Ability to troubleshoot issues and offer clear solutions to customers.
• Empathy and Patience: Ability to remain calm and empathetic when dealing with upset or frustrated customers.
• Technical Proficiency: Familiarity with customer service tools, such as CRM software (e.g., Zendesk, Freshdesk, Salesforce), and the ability to use computer systems effectively.
• Attention to Detail: High attention to detail when documenting customer interactions and resolving issues.
• Time Management: Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
• Teamwork: Willingness to collaborate with colleagues to deliver exceptional customer service.

Working Conditions:

• Full-time position (may include evening or weekend shifts, depending on business needs).
• Work from the office or remote options available based on the company policy.
• May require occasional overtime during peak periods (e.g., holidays, product launches).

Salary
N120,000 - N180,000 / Month.

Application Closing Date
31st May, 2025.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter as one document to: Hr@smashtechgroup.comusing the Job Position and Location as the subject of the mail. (Example: Customer Service Officer (Onsite) - Benin or Port Harcourt).

4.) Chef / Housekeeper (Female)

Job Location: Katampe, Abuja (FCT)
Employment Type: Full-time

Job Overview

• We are seeking a dedicated and reliable Chef / Housekeeper to manage the cooking and cleaning duties for a private household.
• This role combines culinary expertise with housekeeping skills to ensure the home runs smoothly and the family enjoys nutritious, delicious meals in a clean and comfortable environment.

Key Responsibilities
Chef Duties:

• Prepare and cook daily meals for the household, ensuring a variety of healthy, balanced, and flavorful dishes.
• Plan menus based on dietary preferences and restrictions of the household.
• Maintain inventory of kitchen supplies, ingredients, and ensure proper storage.
• Prepare special meals for events, guests, or holidays.
• Keep the kitchen clean and organized, ensuring all utensils and appliances are properly maintained.
• Ensure all food is prepared and stored in compliance with health and safety standards.
• Manage food waste and ensure efficient use of ingredients.
• Assist with meal prep or cooking for parties and family gatherings as needed.

Housekeeping Duties:

• Clean and maintain all areas of the home, including bedrooms, bathrooms, living areas, and common spaces.
• Ensure laundry is done, including washing, ironing, and folding clothes.
• Change bed linens and towels, and ensure all areas are neat and tidy.
• Organize and maintain household supplies, such as toiletries and cleaning products.
• Assist with light gardening or maintenance tasks as required.
• Run errands for the household, such as shopping for groceries or other household needs.
• Ensure a high level of cleanliness and hygiene is maintained at all times.
• Prepare rooms for guests, ensuring all accommodations are comfortable and welcoming.

Qualifications

• Candidates should have a Bachelor's Degree 
• 3 - 5 years of proven experience as a Chef and / or Housekeeper, with a strong knowledge of both cooking and cleaning duties.
• Familiarity with various dietary requirements and food preparation techniques.
• Ability to maintain a high standard of cleanliness and attention to detail.
• Excellent communication skills, with the ability to follow instructions and report issues as needed.
• Knowledge of health and safety regulations for food preparation and cleaning.
• Strong organizational and time-management skills.
• Ability to work independently and handle multiple tasks efficiently.
• Flexibility to work on weekends or during holidays if required.
• Must be staying around Kubwa, Duste, Gwarinpa, and Nyanya axis

Application Closing Date: 15th May, 2025.

Method of Application
Interested and qualified candidates should send updated CV to: Hr@smashtechgroup.com using the Job Position as the subject of the mail.