Job Vacancies at Mantrac

Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.

We are recruiting to fill the following positions below:

1.) Electrical Engineer

Job Location: Lagos

Summary of Responsibilities

• To effectively and efficiently carry out troubleshooting, fault diagnosis, and repair of Caterpillar generators and associated electrical systems.
• This includes, but is not limited to, AVRs, synchronization modules, genset controllers, ATS panels and switchgears, and all related wiring and control devices.
• This role is strictly focused on equipment fault rectification and system recovery. It does not involve generator operation, monitoring but to ensure smooth operation.
• The engineer is expected to work with other relevant departments to ensure quick and accurate resolution of issues, reducing downtime and ensuring

Main Functions

• Inspect, troubleshoot, and repair electrical malfunctions in Caterpillar engine-driven generators (Gas & Diesel) and their control systems.
• Diagnose and repair faults in AVRs, synchronization modules, genset controllers, ATS units, relays, and associated control wiring.
• Conduct inspection, load testing, and recommissioning after electrical repairs.
• Perform control panel modifications, wiring rectifications, and calibration of control logic to meet operational standards.
• Respond to breakdowns with proper technical assessment and ensure timely restoration of power systems.
• Coordinate with service teams and site supervisors to ensure fault reporting and repair priorities are aligned with operational needs.
• Ensure the use of correct spare parts and maintain stock feedback for critical items.
• Maintain detailed repair records, including fault diagnosis, rectification steps, replaced parts, and recommendations.
• Interface with internal departments and customer site teams only on matters directly related to fault identification and repair.
• Ensure safe use and handling of company tools, test instruments, and vehicles assigned for field work.
• Report major technical issues to supervisors for escalation and support in accurate technical reporting.
• Prepare necessary documentation such as repair reports, delivery slips, and SIMS entries to support internal processes and customer communication.

Requirements

• HND/ First Degree in Electrical Engineering field with 2 years of field experience.
• Good working knowledge of Caterpillar Electrics & right attitude on the job with sound and safe driving skills with valid professional driving license are a prerequisite.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@mantracnigeria.com using the Job Position as the subject of the email.

2.) Internal Sales Representative (Perkins Multibrand)

Job Location: Lagos

Summary of Responsibilities

• Develop and rebuild relationship (Customer Relationship Management - CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

Main Functions

• Contact customers to present services and answer all technical and commercial inquiries
• Inform customers by phone about new product offers
• Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval
• Become proficient in understanding the various machine parts offered
• Present relevant technical publications as appropriate to customers and explain the benefits / advantages of the products.
• Provide weekly pre-call plan and report daily activities and refers any difficulties/challenges to supervisor for action
• Follow up on opportunities and quotes to maximize sales and results
• Work with all internal parties concerned to identify and produce customer focused solutions
• Assist with the solution and resolution of customer complaints raised
• Report all lost sales of parts and services to the supervisor / manager and to ensure such lost sales are appropriately entered into the dealer system (Salesforce)
• Ensure there is no overdue debt on customers’ parts and service account.
• Keep good control of customer lists and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system
• Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager
• Perform any other related duties as required by machine sales management

Requirements

• HND / B.Sc. Engineering or equivalent.
• At least 2 years of experience in the industry (sales, marketing & technical experience).
• Good written and spoken English. Interpersonal and communication skills.
• Leadership skills and ability to take initiative.
• Good analytical and computer skills.
• Good selling skills.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@mantracnigeria.com using the Job Position as the subject of the email.

3.) Product Support Sales Representative

Job Location: Lagos

Job Outline

• Responsible for the implementation of product support programs and policies.
• Also, to ensure achievement of agreed sales targets and performance objectives.

Main Duties and Responsibilities

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Sell and implement product support programs such as CTS, REMAN, SOS, etc. on a regular basis.
• Preparation and implementation of a weekly call plan and corresponding summary report.
• Preparation and updating the customers’ profile list.
• Keep abreast of product/service information from Caterpillar and related suppliers and ensure adequate dissemination to concerned employees and customers.
• Prepare relevant quotations and/or tenders (accurate and complete to requirement), present to customers, arrange follow-up activities as desired, and ensure conversion to effective sales.
• Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Implement relevant marketing and promotional programs as they arise.
• Arrange and implement relevant training programs for Parts office staff and customer representatives.

Requirements

• HND / B.Sc. Engineering with 2 years of working experience at MNL or a similar company.
• Interpersonal and communication skills
• Ability to take initiative.
• Have good selling skills.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@mantracnigeria.com using the Job Position as the subject of the email.