End User Support / IT Support Officer Job at Trigus Solutions Limited

Trigus Solutions Limited is a Lagos-based leader in managed IT services, technology consulting, IT outsourced staffing and digital online solutions, dedicated to providing businesses with scalable, innovative systems. Our mission is to empower businesses, both large and small, with innovative technology solutions that drive growth, efficiency, and success.

We are recruiting to fill the position below:

Job Position: End User Support / IT Support Officer

Job Location: Lekki Phase 1, Lagos
Employment Type: Contract
Reports to: Technical Specialist
Department: IT

Job Description

• The IT Officer will provide technical support, maintain IT infrastructure, and ensure smooth dailyoperations of hardware, software, and network systems at a client site in Lekki, Lagos Nigeria.
• This role is responsible for troubleshooting issues,assisting users, and supporting the implementation of IT projects.
• The ideal candidate must be detail-oriented, proactive, and have hands-on experience in system administration, user support, and IT securitypractices.

Job Summary
Technical Support and User Assistance:

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve system errors, connectivity problems, and user complaints.
• Set up user accounts, emails, and IT access permissions.

Systems and Network Administration:

• Assist in the installation, configuration, and maintenance of IT systems and networks.
• Monitor servers, routers, switches, and firewalls to ensure smooth operations.
• Support data backup, recovery, and storage management processes.

Hardware and Software Management:

• Install, configure, and maintain computers, printers, mobile devices, and software applications.
• Ensure timely updates, upgrades, and patches for systems and applications.
• Maintain IT asset inventory and records.

Security and Compliance:

• Enforce IT security protocols, including password policies, antivirus, and firewalls.
• Report and respond to security incidents or breaches.
• Ensure compliance with organizational and regulatory IT standards.

Project and Innovation Support:

• Support the IT Manager in implementing new technologies, systems, and projects.
• Research and recommend tools and solutions to improve efficiency.
• Assist with digital transformation initiatives within the organization.

Documentation and Reporting:

• Maintain accurate documentation of IT systems, user issues, and solutions.
• Prepare periodic reports on IT performance, system uptime, and support cases.

Nice-to-Haves

• Certifications: CCNA, Comptia A+, Comptia Security+, any foundational Cloud
• Working knowledge of the Microsoft 365, Microsoft Power platform and general workflow automation
• Experience working in a corporate environment.

Compensation & Benefits

• Pay: N300,000 - N350,000 / month.
• Employees will receive a competitive salary based on their role and experience.

Method of Application 
Interested and qualified candidates should send their CV and cover letter to: info@trigus-ng.com using the Job Position as the subject of the mail.