Customer Care Representative Job at Conglomerate Nigeria Limited

Conglomerate Nigeria Limited is currently recruiting to fill the position of: 

Job Position: Customer Care Representative
Job Location:
 Lagos

Responsibilities


  • Manage large amounts of incoming calls
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent and presentation skills.
  • Abicustomerexcel, prioritize, and manage time effectively
  • High school degree.

Method of Application
Interested and qualified candidate should send their CV to: hr.conglomerateassociate@gmail.com using the Job Title as subject of the email.