Customer Service Representative Job at Hotel Capitol

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suites.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Berger, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Representative is responsible for attending to customers/guests, handling inquiries, resolving complaints, and ensuring a positive customer experience at all times.
• The role requires excellent communication skills, professionalism, and a customer-focused attitude.

Key Responsibilities

• Welcome customers/guests politely and provide accurate information about services.
• Handle customer inquiries, requests, and complaints professionally and promptly.
• Maintain a positive, helpful, and respectful attitude at all times.
• Ensure customer satisfaction and follow up on unresolved issues.
• Maintain proper records of customer interactions and transactions.
• Work closely with other departments to resolve customer concerns.
• Adhere strictly to company policies, procedures, and service standards.
• Handle telephone calls, messages, and walk-in customers efficiently.
• Maintain a clean and professional front office or service area.

Requirements

• Must possess a minimum of OND / HND / B.Sc in any relevant field.
• Must have 1 – 3 years of experience in customer service (hotel, retail, or service industry preferred).
• Must have excellent verbal and written communication skills.
• Must be polite, patient, and customer-oriented.
• Must be able to work under pressure and handle difficult customers calmly.
• Must be well-groomed and professional at all times.
• Must have basic computer skills (Microsoft Word, Excel, email).
• Must be honest, reliable, and punctual.
• Must be willing to work shifts, weekends, and public holidays.

Key Skills & Competencies:

• Strong interpersonal skills
• Problem-solving ability
• Attention to detail
• Teamwork
• Time management.

Method of Application 
Interested and qualified candidates should send their CV to: hrteam@hotelcapitol.com.ng using the Job Position as the subject of the email.