Customer Care Representative Job at Kinza Global Nigeria Limited


Kinza Global Nigeria Limited is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Care Representative

Job Location: Lagos

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

How to Apply
Interested and qualified candidates should send their CV to: kinzaglobalniglimited@gmail.com clearly indicating the Job Title as the subject of your mail.