Customer Care Representative Job at Kinza Global Nigeria Limited
Kinza Global Nigeria Limited is recruiting suitably qualified candidates to fill the position below:
Job Position: Customer Care Representative
Job Location: Lagos
Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
How to Apply
Interested and qualified candidates should send their CV to: kinzaglobalniglimited@gmail.com clearly indicating the Job Title as the subject of your mail.
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